Handmade to order. Please allow 7-14 working days before shipment.
Please note that made to measure items are non refundable as they are made to your measurements, however, they include a free alteration if needed within 7 days of receiving the item.
In case of item not made-to-measure, we have a 7-day return policy, which means you have 7 days after receiving your item to request a return, but refunds are subject to APPROVAL. To not encourage unnecessary purchasing and returns due to the effect it has on the climate, we are not offering free returns.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The item should be free of any makeup stains and scent. It shall not be washed or worn. You’ll also need the receipt or proof of purchase, and a note within your package with order number stating whether you would like a refund.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. A return item sent back to us without approval will not be accepted.
Please DO NOT return any item without an approval from juanjuanxingxing Team.
You will be responsible for paying for your own shipping costs for returning your item and possible custom duties and taxes depending on which country you’re at. Any custom duties or taxes paid on your previous purchase will not be refunded.
Please note that juanjuanxingxing will not reimbursed any return shipping costs, unless the return is our error of sending a faulty item.
Takes, duties & tariffs
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country's governing laws in order to clear cutoms.
All sale items are final purchases.